1. Acceptance of terms

By creating an account, accessing the dashboard, publishing a booking page, submitting information through the product, publishing an event page, or otherwise using Zentro AI, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the product.

2. Product nature

Zentro AI is a software platform that helps businesses publish pages, collect booking information, and manage appointment workflows. Zentro AI may also help organizers and hosts publish event pages, collect RSVP or registration information, and manage attendance workflows. Zentro AI does not itself provide the underlying professional, medical, legal, consulting, wellness, salon, repair, hospitality, celebration, or other services or events offered through the platform.

We are not responsible for the acts, omissions, promises, pricing, schedules, event details, quality, legality, safety, licensing, credentials, communications, or conduct of any workspace owner or end user using the platform.

3. Eligibility and account responsibility

You must use the product only if you are legally capable of entering into a binding agreement on behalf of yourself or the business, organization, family, or event you represent. You are responsible for all activity conducted through your account, workspace, credentials, team seats, API keys, integrations, and connected domains.

You must keep credentials secure, restrict access appropriately, and promptly notify us of suspected unauthorized access or misuse. Sharing credentials, using insecure devices, or failing to manage access controls is at your own risk.

4. User content and workspace responsibility

You are solely responsible for all text, data, files, forms, customer or guest responses, branding, appointment information, RSVP information, event details, prompts, claims, offers, policies, notices, and other content uploaded, published, or processed through the product.

You represent and warrant that you have all rights, permissions, and legal bases required to collect, use, store, disclose, and process any data submitted through the product, including any customer data, employee data, and regulated or sensitive information.

You are solely responsible for your customer or guest relationships, local-law compliance, consumer notices, consent collection, cancellation policies, attendance policies, refunds, dispute handling, chargebacks, taxes, invoicing, records retention, and all consequences arising from your operations.

5. Acceptable use restrictions

You may not use the product to violate law, infringe rights, harass others, distribute malware, send spam, scrape or probe the service without authorization, bypass access controls, overload infrastructure, impersonate others, or submit false, misleading, defamatory, abusive, or unlawful content.

We may suspend, restrict, or terminate access at any time if we reasonably believe your use creates risk, legal exposure, abuse, security issues, or harm to the product, other users, or third parties.

6. Third-party services and integrations

The product may depend on or interoperate with third-party providers such as hosting, analytics, authentication, AI tools, email, SMS, payment processors, DNS, domains, calendars, and other external services. We do not control those providers and are not responsible for their acts, omissions, availability, outputs, security, pricing, downtime, interruptions, or policy changes.

Any issue caused in whole or in part by a third-party provider, integration, browser, device, telecom network, payment rail, or internet failure is outside our responsibility to the fullest extent permitted by applicable law.

7. Beta features and experimental services

We may offer beta, alpha, preview, early access, experimental, or not-yet-generally-available features. Those features may be incomplete, unstable, inaccurate, interrupted, insecure, or incompatible with other systems and may be changed or removed at any time without notice.

Beta and experimental services are used entirely at your own risk. We are not responsible for inconvenience, missed appointments, RSVP errors, guest list issues, lost leads, notification failures, corrupted records, configuration issues, data inconsistencies, or disruption arising from pre-release functionality.

8. No professional advice and no warranty

The product and any AI-generated or software-generated output are provided for general operational use only and do not constitute legal, medical, tax, accounting, compliance, or professional advice. You are solely responsible for reviewing outputs before relying on them.

To the fullest extent permitted by law, the product is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, uninterrupted operation, data accuracy, or error-free performance.

9. User backups and operational safeguards

You are responsible for maintaining your own backups, exports, internal procedures, and business continuity plans. You should not rely on the product as your sole source of record for appointments, RSVP lists, guest communications, attendee counts, customer communications, or critical operations.

We are not responsible for losses caused by your failure to maintain independent records, verify booking details, RSVP details, attendee information, monitor notifications, confirm instructions, or implement reasonable internal controls.

10. Limitation of liability

To the fullest extent permitted by applicable law, Zentro AI, Kalyana Tech Works, and their owners, directors, employees, contractors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for any loss of revenue, profits, goodwill, bookings, customers, business opportunity, anticipated savings, data, records, or reputation arising out of or related to the product.

This limitation applies to claims arising from downtime, outages, bugs, delays, security incidents, unauthorized access, third-party provider failures, force majeure events, errors in scheduling, duplicate bookings, RSVP errors, missed notifications, customer disputes, guest disputes, inaccurate outputs, content takedowns, account suspensions, or inability to use the product, regardless of the legal theory asserted.

11. Indemnification

You agree to defend, indemnify, and hold harmless Zentro AI, Kalyana Tech Works, and their owners, affiliates, employees, contractors, licensors, and service providers from and against any claims, actions, demands, liabilities, judgments, penalties, losses, damages, costs, and expenses, including reasonable legal fees, arising out of or related to your use of the product, your business operations, your event operations, your content, your data practices, your violation of law, your breach of these terms, or your dispute with any customer, user, regulator, partner, or third party.

12. Suspension and termination

We may suspend, remove, disable, or terminate access to any part of the product at any time, with or without notice, if we believe it is necessary to protect the product, comply with law, respond to a complaint, manage risk, investigate misuse, or prevent harm.

We are not liable for any loss, interruption, or consequence arising from suspension, termination, content removal, feature withdrawal, or service changes.

13. Changes to the product and terms

We may modify, replace, limit, or discontinue any feature, workflow, pricing element, integration, or part of the product at any time. We may also update these terms from time to time by posting a revised version. Continued use after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

14. Governing law and disputes

To the fullest extent permitted by applicable law, these terms are governed by the laws applicable to Kalyana Tech Works, without regard to conflict-of-law principles. Any dispute, claim, or controversy arising out of or relating to the product or these terms must be brought only in a court or forum of competent jurisdiction selected by Kalyana Tech Works, unless applicable law requires otherwise.

To the fullest extent permitted by law, you agree to bring claims only in your individual capacity and not as a plaintiff or class member in any purported class, collective, representative, or mass action.

15. Contact us

If you have questions about these Terms & Conditions, contact us at support@kalyanatechworks.com.