1. Acceptance of terms

By creating an account, accessing the dashboard, publishing a booking page, submitting information through the product, publishing an event page, or otherwise using Zentro AI, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the product.

2. Product nature and platform-only role

Subject to these terms and any applicable fees, we grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable right to access and use the product only for your own internal business or organizational operations and only in accordance with these terms, the capabilities we make available, and applicable law.

As between you and Zentro AI, the product, including its software, code, workflows, interface design, branding, templates, content structure, and all related intellectual property rights, is owned by Kalyana Tech Works and its licensors. Except for the limited access rights expressly granted in these terms, no right, title, or interest in the product or its intellectual property is transferred to you.

Zentro AI is a neutral software platform that helps businesses publish pages, collect booking or purchase-related information, and manage operational workflows. Zentro AI may also help organizers and hosts publish event pages, collect RSVP or registration information, and manage attendance workflows. Zentro AI does not itself provide the underlying professional, medical, legal, consulting, wellness, salon, repair, hospitality, celebration, retail, manufacturing, delivery, or other goods, services, or events promoted through the platform.

Zentro AI is not a seller, reseller, merchant, merchant of record, service provider of record, manufacturer, distributor, broker, fulfillment provider, shipping provider, payment processor, or insurer for any workspace owner. We are not a party to any listing, offer, quote, booking, sale, purchase, deposit, refund decision, warranty, shipment, delivery, service engagement, event arrangement, or other transaction between a workspace owner and its customer, client, attendee, guest, or other end user.

We do not control or guarantee the existence, quality, safety, legality, accuracy, labeling, authenticity, availability, pricing, timing, fulfillment, shipping, delivery, or performance of any goods, services, or events offered by a workspace owner, and we are not responsible for any act, omission, promise, misrepresentation, injury, loss, damage, delay, or dispute arising from them.

We are also not responsible for any user-generated content or for any unlawful, fraudulent, deceptive, abusive, harmful, threatening, or otherwise improper conduct by any user, customer, attendee, guest, or third party using the product. The existence of an account or workspace on the platform does not mean that Zentro AI has reviewed, approved, endorsed, verified, monitored, or guaranteed that user or its conduct.

3. Eligibility and account responsibility

You must use the product only if you are legally capable of entering into a binding agreement on behalf of yourself or the business, organization, family, or event you represent. You are responsible for all activity conducted through your account, workspace, credentials, team seats, API keys, integrations, and connected domains.

You must keep credentials secure, restrict access appropriately, and promptly notify us of suspected unauthorized access or misuse. Sharing credentials, using insecure devices, or failing to manage access controls is at your own risk.

4. User content and workspace responsibility

You are solely responsible for all text, data, files, forms, customer or guest responses, branding, appointment information, RSVP information, event details, prompts, claims, offers, policies, notices, and other content uploaded, published, or processed through the product.

You represent and warrant that you have all rights, permissions, and legal bases required to collect, use, store, disclose, and process any data submitted through the product, including any customer data, employee data, and regulated or sensitive information.

You are solely responsible for your customer or guest relationships, local-law compliance, consumer notices, consent collection, cancellation policies, attendance policies, refunds, dispute handling, chargebacks, taxes, invoicing, records retention, and all consequences arising from your operations.

You are also solely responsible for all goods and services you advertise, quote, sell, book, fulfill, deliver, or perform through the product, including product descriptions, stock availability, safety information, age restrictions, licensing, permits, warranties, returns, refunds, recalls, taxes, consumer notices, and regulatory compliance.

If your use of the product is subject to industry-specific, sector-specific, or heightened legal or regulatory requirements, including laws or frameworks relating to healthcare, financial services, education, minors, accessibility, advertising, consumer protection, export controls, sanctions, telecommunications, or records retention, you are solely responsible for determining whether the product is suitable for that use and for ensuring your compliance unless we have expressly agreed otherwise in a separate written agreement.

Unless we expressly agree otherwise in writing, you may not upload, collect, process, or store through the product any protected health information, payment card data subject to PCI DSS obligations, biometric identifiers, government-issued identification numbers, highly sensitive financial account information, or other special-category, regulated, or sensitive personal data that requires heightened compliance, dedicated contractual commitments, or specialized security controls beyond those expressly described by us.

You represent and warrant that neither you, nor any person or entity that owns or controls you, nor any user acting on your behalf, is subject to sanctions, export restrictions, or government prohibitions that would make your use of the product unlawful, and you may not use the product for or on behalf of any prohibited person, country, territory, business, or end use.

You retain ownership of your user content, but you grant Zentro AI and its service providers a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, transmit, display, modify, and otherwise process your user content to the extent reasonably necessary to provide, secure, support, improve, and enforce the product and these terms.

If you provide ideas, suggestions, enhancement requests, comments, or other feedback relating to the product, you grant us a perpetual, irrevocable, worldwide, sublicensable, transferable, royalty-free right to use, modify, publish, incorporate, and exploit that feedback for any lawful purpose without any obligation, restriction, notice, attribution, or compensation to you.

5. Acceptable use restrictions and enforcement

You may not use the product to violate law, infringe rights, harass others, distribute malware, send spam, scrape or probe the service without authorization, bypass access controls, overload infrastructure, impersonate others, or submit false, misleading, defamatory, abusive, or unlawful content.

Without limiting the foregoing, you may not use the product in connection with fraud, theft, phishing, scams, counterfeit or stolen goods, deceptive trade practices, money laundering, sanctions evasion, unlawful advertising, unlawful collection or misuse of personal data, intellectual property infringement, threats, violence, exploitation, or any criminal, tortious, or otherwise illegal activity.

We are under no obligation to pre-screen, monitor, verify, or investigate every account, workspace, communication, form submission, listing, page, booking, event, or item of user content. To the fullest extent permitted by law, we are not responsible for any user content or any conduct of any user or third party, including unlawful or criminal conduct.

We may investigate suspected violations, remove or refuse content, preserve relevant records, and disclose information to payment processors, service providers, rights holders, regulators, courts, law enforcement, or other appropriate third parties where we believe such action is necessary or appropriate to enforce these terms, protect the product or others, respond to complaints, investigate suspected or actual illegal activity, fraud, or security incidents, or comply with applicable law or legal process.

6. Third-party services, billing, and integrations

The product may depend on or interoperate with third-party providers such as hosting, analytics, authentication, AI tools, email, SMS, payment processors, DNS, domains, calendars, and other external services. We do not control those providers and are not responsible for their acts, omissions, availability, outputs, security, pricing, downtime, interruptions, or policy changes.

Third-party provider pricing, pass-through fees, regional surcharges, exchange-rate impacts, taxes, and usage-based charges may increase, decrease, or otherwise change at any time, and those changes may affect our pricing, plan structure, seat limits, usage limits, credits, feature availability, renewal rates, or overage charges.

Any issue caused in whole or in part by a third-party provider, integration, browser, device, telecom network, payment rail, or internet failure is outside our responsibility to the fullest extent permitted by applicable law.

If the product connects to or references payment, checkout, invoicing, payout, settlement, or transaction-related functionality, those functions may be provided by third-party processors or other third parties under their own legal terms. Unless we expressly agree otherwise in writing, Zentro AI is not a bank, money transmitter, payment processor, payment facilitator, escrow agent, trustee, broker, custodian, fiduciary, or financial institution, does not hold customer funds, and is not responsible for any failed, delayed, reversed, unauthorized, disputed, or charged-back transaction.

Certain product features may require payment of recurring subscription fees, one-time fees, usage-based fees, pass-through charges, taxes, or prepaid amounts such as AI credit purchases. By initiating a paid transaction, you authorize us and our payment providers to charge the selected payment method for the applicable fees, taxes, and related charges in accordance with the checkout terms presented to you.

If a purchase is offered as an automatically renewing subscription, the subscription will continue and renew until canceled in accordance with the product flow, checkout terms, or applicable law. Unless required otherwise by applicable law or expressly stated otherwise in a separate written agreement, fees are billed in advance, are non-cancelable for the committed billing period, and are non-refundable.

Except where applicable law requires otherwise, we do not provide refunds, credits, or prorated reimbursements for partial billing periods, unused time, unused seats, unused features, purchased AI credits, account downgrades, account suspension, account termination, or changes to the product. Prepaid balances or credits, if offered, are not legal tender, are not redeemable for cash, are non-transferable except where we expressly permit otherwise, and may be canceled or adjusted if obtained through fraud, abuse, or error.

You are responsible for all applicable taxes, duties, levies, withholdings, and similar governmental assessments other than taxes based on our net income. If a payment fails, is reversed, is disputed, or becomes overdue, we may suspend or limit access, downgrade features, recover amounts owed through lawful means, or require a different payment method before continuing service.

7. Beta features and experimental services

We may offer beta, alpha, preview, early access, experimental, or not-yet-generally-available features. Those features may be incomplete, unstable, inaccurate, interrupted, insecure, or incompatible with other systems and may be changed or removed at any time without notice.

Beta and experimental services are used entirely at your own risk. We are not responsible for inconvenience, missed appointments, RSVP errors, guest list issues, lost leads, notification failures, corrupted records, configuration issues, data inconsistencies, or disruption arising from pre-release functionality.

Any beta, trial, preview, promotional, introductory, grandfathered, or estimated pricing is temporary, revocable, and non-binding unless expressly stated otherwise in a separate written agreement signed by Kalyana Tech Works. We may modify or withdraw such pricing, credits, limits, bundled features, or included usage at any time, including before general availability.

8. No professional advice and no warranty

The product and any AI-generated or software-generated output are provided for general operational use only and do not constitute legal, medical, tax, accounting, compliance, or professional advice. You are solely responsible for reviewing outputs before relying on them.

To the fullest extent permitted by law, the product is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, uninterrupted operation, data accuracy, or error-free performance.

9. User backups and operational safeguards

You are responsible for maintaining your own backups, exports, internal procedures, and business continuity plans. You should not rely on the product as your sole source of record for appointments, RSVP lists, guest communications, attendee counts, customer communications, or critical operations.

We are not responsible for losses caused by your failure to maintain independent records, verify booking details, RSVP details, attendee information, monitor notifications, confirm instructions, or implement reasonable internal controls.

10. Limitation of liability

To the fullest extent permitted by applicable law, Zentro AI, Kalyana Tech Works, and their owners, directors, employees, contractors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for any loss of revenue, profits, goodwill, bookings, customers, business opportunity, anticipated savings, data, records, or reputation arising out of or related to the product.

To the fullest extent permitted by applicable law and except for liabilities that cannot legally be limited or excluded, the aggregate liability of Zentro AI, Kalyana Tech Works, and their owners, directors, employees, contractors, affiliates, licensors, and service providers for all claims arising out of or relating to the product or these terms will not exceed the greater of one hundred U.S. dollars (US$100) or the amounts actually paid by you to us for the product in the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation applies to claims arising from downtime, outages, bugs, delays, security incidents, unauthorized access, third-party provider failures, force majeure events, errors in scheduling, duplicate bookings, RSVP errors, missed notifications, customer disputes, guest disputes, inaccurate outputs, content takedowns, account suspensions, or inability to use the product, regardless of the legal theory asserted.

This limitation also applies to claims arising from any user content or from any unlawful, fraudulent, deceptive, offensive, harmful, or otherwise wrongful act or omission by any user, customer, attendee, guest, workspace owner, or other third party using the product.

To the fullest extent permitted by law, you release and agree not to assert against Zentro AI, Kalyana Tech Works, or their owners, employees, contractors, affiliates, licensors, and service providers any claim arising from a workspace owner's goods, services, events, statements, warranties, pricing, shipping, delivery, fulfillment, cancellations, refunds, or conduct. Any such matter is solely between the workspace owner and the applicable customer or attendee, except where applicable law provides otherwise.

11. Indemnification

You agree to defend, indemnify, and hold harmless Zentro AI, Kalyana Tech Works, and their owners, affiliates, employees, contractors, licensors, and service providers from and against any claims, actions, demands, liabilities, judgments, penalties, losses, damages, costs, and expenses, including reasonable legal fees, arising out of or related to your use of the product, your business operations, your event operations, your content, your data practices, your violation of law, your breach of these terms, or your dispute with any customer, user, regulator, partner, or third party, including claims relating to defective or unsafe products, non-delivery, service failure, false advertising, consumer protection violations, personal injury, property damage, illegal or fraudulent activity, or refund and chargeback disputes arising from your workspace.

This indemnity includes claims, investigations, audits, fines, penalties, assessments, losses, and expenses arising from or relating to privacy or data-protection violations, export-control or sanctions violations, tax liabilities, intellectual property infringement, payment disputes, regulated-data misuse, deceptive or unfair trade practices, or any governmental or third-party claim caused by your workspace, your goods or services, your user content, your end users, or your acts or omissions.

12. Suspension and termination

We may, at any time and in our sole discretion, with or without notice except where applicable law requires otherwise, suspend, restrict, disable, remove, refuse, or terminate any account, workspace, user seat, domain connection, page, form, booking flow, event flow, content, feature access, or other use of the product if we suspect or determine that: you or your users violated these terms or any policy; your use may be unlawful, fraudulent, deceptive, abusive, harmful, or unsafe; your activity creates legal, financial, reputational, or security risk; a complaint, chargeback pattern, rights claim, law enforcement inquiry, or regulatory concern warrants review; or continued access is otherwise not in the best interests of the product, our business, other users, or third parties.

We may also take related enforcement steps, including removing or blocking content, canceling pending actions, preserving account records, denying re-registration, blocking associated accounts, and cooperating with payment processors, regulators, courts, and law enforcement authorities.

If we suspend or terminate your access, you have no contractual or legal right to continue using the product, and except where required by applicable law or a separate written agreement, we have no obligation to restore your account, content, or data.

We are not liable for any loss, interruption, consequence, deletion, inaccessibility, business harm, reputational harm, or other damage arising from suspension, restriction, investigation, content removal, feature withdrawal, refusal of service, or termination.

13. Changes to the product and terms

We may modify, replace, limit, or discontinue any feature, workflow, pricing element, integration, or part of the product at any time. We may also update these terms from time to time by posting a revised version. Continued use after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

To the fullest extent permitted by applicable law, we may change fees, billing methods, plan names, bundled features, seat limits, usage allowances, credit policies, overage rates, pass-through charges, and other commercial terms at any time, including as a result of changes in hosting, compute, AI or LLM, messaging, email, storage, domain, payment, compliance, or other third-party provider costs. Unless applicable law requires otherwise or we expressly agree otherwise in writing, no displayed, quoted, estimated, prior, promotional, introductory, or beta price creates a continuing right to the same price or terms for any period of time. Continued use of the product after revised pricing or commercial terms become effective constitutes your acceptance of the revised charges and terms.

14. Force majeure

To the fullest extent permitted by applicable law, Zentro AI will not be responsible for any delay, failure, interruption, inaccuracy, degradation, or non-performance caused in whole or in part by events beyond our reasonable control, including internet or telecommunications failures, power outages, labor disputes, civil unrest, war, terrorism, natural disasters, epidemics, pandemics, governmental action, sanctions, court orders, supply shortages, third-party infrastructure failures, or other force majeure events.

15. Additional legal terms

You consent to receive notices, disclosures, invoices, policy updates, and other communications from us electronically, including by email, dashboard notice, or posting within the product, and you agree that such communications satisfy any legal requirement that they be in writing.

Nothing in these terms creates any agency, partnership, joint venture, employment, franchise, fiduciary, or similar relationship between you and Zentro AI. We may assign, transfer, delegate, or subcontract any rights or obligations under these terms. You may not assign or transfer these terms or any rights under them without our prior written consent.

If any provision of these terms is held invalid, unenforceable, or inapplicable, the remaining provisions will remain in full force and effect to the fullest extent permitted by law. Any failure or delay by us in exercising any right or remedy will not constitute a waiver. These terms, together with any policies or additional terms expressly incorporated by reference and any separate written agreement we sign with you, constitute the entire agreement between you and us regarding the product and supersede prior or contemporaneous understandings relating to the same subject matter.

Any provisions that by their nature should survive suspension or termination will survive, including provisions relating to payment obligations, ownership, disclaimers, limitation of liability, indemnification, dispute terms, enforcement rights, and data retention or disclosure rights.

16. Governing law and disputes

To the fullest extent permitted by applicable law, these terms are governed by the laws applicable to Kalyana Tech Works, without regard to conflict-of-law principles. Any dispute, claim, or controversy arising out of or relating to the product or these terms must be brought only in a court or forum of competent jurisdiction selected by Kalyana Tech Works, unless applicable law requires otherwise.

To the fullest extent permitted by law, you agree to bring claims only in your individual capacity and not as a plaintiff or class member in any purported class, collective, representative, or mass action.

17. Contact us

If you have questions about these Terms & Conditions, contact us at support@kalyanatechworks.com.